Contact Us
Got a question about a review, spotted something that needs updating, or just want to tell us what you think? This page covers the ways to reach the Canadian Casinos team and what to expect when you do.
How to reach us
The quickest way to contact us is by email at [email protected]. Send us your question, tip or correction and we'll get back to you as soon as we can. We read every message, though as an independent site run by a small team, response times can vary depending on volume.
What we can help with
- Corrections to a bonus offer, wagering condition or other detail on one of our casino write-ups
- Feedback on a Canadian online casino you've played at, whether positive or negative
- Questions about how we compare and rank operators such as Cashed, SlotsGem or WinnerIsland
- General suggestions for casinos or topics you'd like us to cover
- Reports of broken links, outdated information or technical issues on the site
What we can't do
We're a comparison and review site, not a casino operator, so we can't process withdrawals, resolve account disputes, verify your identity documents or answer questions about a specific deposit or bet. Those matters sit with the casino itself — check the operator's own support channels, usually live chat or email, listed on their site. If you're dealing with a dispute that isn't resolving through the casino's support team, Canadian players can also look into the licensing body under which that operator is regulated for further options.
If your question relates to gambling habits, spending limits or wanting to take a break from play, our Responsible Gambling page has practical guidance and support resources rather than something we can address by email.
Before you write in
A few checks that often save a back-and-forth:
- If your query is about a bonus offer, note down the exact casino name and the offer as it appeared, since terms can change between the time you saw them and when we last verified them
- For questions about how our ratings work, our About Us page explains our editorial approach and how the team operates
- For anything about our site's rules on use, liability or content, the Terms and Conditions page covers that in full
- Include a screenshot or link if you're flagging an outdated detail — it helps us verify and fix things faster
A note on commercial relationships
Canadian Casinos may earn a commission when readers sign up through links on this site. This doesn't influence which casinos we contact you about, how we rank them, or how we handle your enquiry — feedback and corrections are reviewed on their merits, not on which brand they concern.
Getting the most useful reply
Keep your message specific: the casino name, the page you were reading, and what you'd like us to look at. General questions about which Canadian online casino suits you are welcome too, though for a broader comparison of current top-rated options, it's often faster to browse our rankings directly rather than wait on an email reply. We use your feedback to keep listings accurate, so even small corrections are genuinely useful to us and to the next reader who lands on that page.